---
title: "Engage FAQs"
url: "https://kb.getflowbox.com/en/article/engage-faqs"
language: "en"
last_updated: "2026-03-27T15:38:51.639Z"
---

# Engage FAQs

Some of our most frequently asked questions

## Inboxes

**Is it possible to clear all old messages in Engage Inboxes, to start fresh? If so, how long would that take?**

We recommend deleting all Inboxes and setting them up again to get a clean slate in Engage.

**Does Flowbox support YouTube and/or WhatsApp in Engage?**

Unfortunately, Flowbox does not support these channels in Engage at the moment.

## Templates

**Why didn't my Rights Request go through, even though the customer replied with my hashtag?**

This could be because of a few things. Firstly, double-check that your Instagram account hasn't been disconnected. If it has been, you will need [to reconnect it](https://kb.getflowbox.com/en/article/reconnecting-your-facebook-pages-or-instagram-business-accounts) and then manually approve this post.  
  
If the post has been 'pending' for too long, then Flowbox will delete the post.

It is our recommendation to include both a hashtag and a @mention in your Rights Request message, in order for the content to be collected.

**The Rights Request function isn't working in Chrome, what can I do?**

If the Rights Request isn't automatically showing in the comment field, you may need to paste it in. Press 'CTRL+V' (or '⌘+V' for Mac) and the text should now appear.  
You can read more in [this article](https://kb.getflowbox.com/en/article/collecting-instagram-content-with-flowbox-chrome-extension).