---
title: "How to reply to a review?"
url: "https://kb.getflowbox.com/en/article/how-to-reply-to-a-review"
language: "en"
last_updated: "2026-03-27T15:39:15.832Z"
---

# How to reply to a review?

Show visitors you care about customer feedback

Flowbox lets your brand highlight great customer service directly on your product pages. Replies to reviews not only help shoppers make informed decisions but also show your brand’s commitment to customer care.

> Replying to reviews is a **Premium feature**. Contact your Customer Success Manager to activate it.

## How to enable replies

-   Go to **Ratings & Reviews**.

-   Under **Settings**, click **General**.

-   Toggle on **Product Review Replies**.

-   Click **Save changes**.

-   Once enabled, a **Reply** button will appear for all reviews in the **Published** section.

![](https://cdn-assets.productfruits.com/23296ff8-126b-44c7-a761-595562607656)

## Replying to reviews

-   Go to the **Reviews** page (**Ratings & Reviews → Moderate → Reviews page**).

-   Click **Published** to see all reviews currently live in your widget.

-   Choose the review you want to reply to and click the **Reply** button.

-   Type your message in the input field.

-   Click **Publish** to make your reply visible in the widget.

-   Your reply will now appear below the review in your widget.

![](https://cdn-assets.productfruits.com/58416a4a-1431-41fc-8193-f780c99e5e56)

## Editing or deleting a reply

Made a mistake? No problems. You can always edit or remove any reply you’ve written:

-   Click the **pencil** icon to edit.

-   Click the **bin** icon to delete.

## Optional: Hide all replies

If you prefer not to show replies on your widget, you can easily hide all of them in the click of a button. Learn how in [this article](https://kb.getflowbox.com/en/article/how-to-design-your-review-widget) about how to design your widget.