UGC - User Guides

Learn to use the Flowbox platform and make the most out of it

Getting Started

• Welcome to Flowbox!

• Logging in for the first time to Flowbox

Your account settings

• Company settings
• Invite users
• Manage users and roles
• Multi-account support
• Billing FAQs
• Security: Enabling two-step verification (2FA)

Connecting & using social media sources

• Connect your Facebook and Instagram accounts
• Add Instagram as a source
• Add Facebook as a source
• Reconnecting your Facebook pages or Instagram Business accounts
• Connect your Tiktok account
• Add TikTok as a source
• Connect your Pinterest account
• Add Pinterest as a source
• Connect your X (Twitter) account to Flowbox
• Add X (Twitter) as a source
• Add YouTube as a source
• Add Tumblr as a source
• Add an RSS feed as a source
• How to manage and delete a source
• Historical data after connecting a source

Embedding Flowbox on your website

• Currencies supported in Flowbox
• Creating a banner for your Flow
• Enhance your Dynamic Product Flows
• Flowbox and optimization

Moderate

• Manage your Flows

• Moderate your Flow

• How to use filters in Moderate

• How to tag posts

• Tags management

• How to assign products to posts

• How to add custom post(s)

• How to add a post from social media

• How to add a Call To Action button to your posts

• Order Confirmation Email Flow

• Create a Flowbox Flow for physical displays

• How to optimize your moderation efforts in Flowbox?

• Moderate your content with Smart Tags

• Quality Rate introduction

• Moderate your content with Hotspots

• Pre-Approval Moderation of Collected Content

• How To Block Content With Certain Words From Your Flows?

• Moderating Carousel Instagram Posts

• Countdown widget

• Design your flow widget

• Flow design: flow section

• Flow design: media section

• Flow design: post section

• Flow design: language & translation

• Flow widget design: filter & sort content

• Flow widget design: custom CSS

• Flow design: cheat sheet

• Media uploader: Let your customers share their content

• Media uploader: sharing content

• Media uploader forms: get valuable insights from visitors

Rights Requests

• Rights Request Responsibilities

• Recommendations: Compliant Rights Requests with Instagram guidelines

• Thank You message to Granted requests

Commerce

• How to add a Product Catalog to Flowbox

• Product Feeds in Flowbox

• Search Products in Flowbox

• How to showcase your products in a Flow without a shopping feed

• AI Product Recognition tool

• Insights - Commerce

Distribution

• UGC DPA - Intro
• UGC DPA - Settings
• Implementing UGC DPA in Criteo
• Implementing UGC DPA in Smartly
• Troubleshoot UGC DPA errors
• Flowbox Email Assets
• Setting up Email Assets in Dotdigital
• Setting up Email Assets in Klaviyo
• Setting up Email Assets in Voyado (Design Studio)

Shoppable Flows

• Shoppable Instagram

• Shoppable Pinterest

• Shoppable YouTube

• Shoppable Community Page

• Custom Video Flow

• Create a shoppable Custom Flow

Flowscore

• About Flowscore

• How to activate Flowscore

Content creators

• Brand Ambassadors & Influencers
• Whitelisted users
• Blocked users
• Invite influencer via DM

[Flow widgets V1] Design & styling

• Design your Flows

• Style settings for your Flow - themes

• Style settings for your Flow

• Edit the hover text

• Edit the 'Show more' button

• Edit the sale badge & price

• Edit arrow buttons in your Carousel Flow

• How to add custom CSS to your Flow

Upload and organize your content

• Import and upload content to Library

• Create folders in Library

• Find your assets in Library

Schedule content in Publish

• Publish to Facebook from Flowbox

• Publish to Instagram from Flowbox

• Publish to Pinterest from Flowbox

• Publish to Tiktok from Flowbox

Schedule content in Publish version 1.0

• Supported post types in Flowbox Publish
• Publish content to Instagram via the Flowbox Publish iOS app
• Publish content to Instagram via the Flowbox Publish Android app
• Publish to X / Twitter from Flowbox
• Troubleshoot publishing errors

Website

• Website Analytics: Overview
• Website Analytics: Products
• Website Analytics: Flows
• Website Analytics: Conversion
• Website Analytics: Posts
• Website Analytics: Content creators
• Website Analytics: Moderation
• Send Analytics Events from your Flows and checkout script to Google Analytics 4

Social

• Connecting your Social Analytics to Flowbox

• Social Analytics - Instagram

• Social Analytics - Facebook

• Social Analytics - Pinterest

• Social analytics - Tiktok

Chrome

• Installing the Flowbox Chrome extension

• Collecting Instagram content with Flowbox Chrome extension

• Collecting geotagged posts via Chrome extension

• Collecting Tiktok videos with Flowbox Chrome extension

• Collecting YouTube videos with the Flowbox Chrome extension

Email marketing

• Embed your Flowbox Flow in emails (Email Flow)

• Implement Email Flows in Mailchimp

• Implement Email Flows in Voyado

• Implement Email Flows in Klaviyo

• Implement Email Flows in Bizwizard

• Implement Email Flows in Rule

• Implement Email Flows in Hubspot

• Implement Email Flows using Spotler

• Implement email Flows in Copernica

• Implement Email Flows in Salesforce

• Implement email Flows in Emarsys

• Implement email Flows in Dartagnan

• Implement email Flows in Apsis

• Implement Email Flows in Dotdigital

Facebook Ads Manager

• Connect your Facebook Ads account to Flowbox

• Sending images to Facebook Image Assets

• Synchronize Flowbox folders to Facebook

• Delete images from Facebook Asset Library

• Implementing UGC DPA in Facebook

Flowbox iOS & Android app

• Install the Flowbox iOS app

• Install the Flowbox Android app

Product reviews

• Connect Trustpilot to Flowbox

Inboxes

• How to create an Inbox

• The different sources available in Engage

• Using your Engage inboxes

Templates

• How to manage your message templates

• Rights Request by Comment

• Rights Request by Direct Message (DM)

Inspiration Toolbox

• Get inspired by other customers

Onsite

• Get inspired for your product pages

• Inspirational ideas for your Homepage

• Inspirational ideas for your Community page

• Inspirational ideas for your Category page

Email

• Using user generated content in your community dedicated email: the why and how

• Enrich your newsletter campaigns with user generated content

• Bring new life to your post-purchase emails with user generated content

Social

• Activating your social community with a UGC announcement

• Boost engagement by featuring user generated content on social media

Seasonal activations

• Seasonal UGC Implementation: Christmas Campaigns

FAQs

• Getting started - FAQs

• Visual Marketing - FAQs

• Engage FAQs

• Publish - FAQs

• Integration FAQs

• Analytics FAQs

• Library FAQs

Flowbox Academy - Video tutorials

• Flowbox Academy: Getting started

• Flowbox Academy: Collect & moderate your content

• Flowbox Academy: Design & distribute your content

• Flowbox Academy: Commerce

• Flowbox Academy: Manage your social inboxes

• Flowbox Academy: Create & schedule social posts

• Flowbox Academy: Upload & manage your content in the Library

• Flowbox Academy: Track your social KPIs

• Flowbox Academy: Measure your Flows' performance onsite